Last updated: 20 May 2026
Summary
LeadPulse (owned and operated by Adxcel) offers a 7-day money-back guarantee on first-time subscriptions. After the first 7 days, subscriptions can be cancelled at any time but are non-refundable for the current billing period. Disputes are handled directly by our support team within 5 business days.
New subscribers are eligible for a full refund within 7 days of their first payment if they are not satisfied with the Service. To request a refund under this policy, contact us at supportadxcel@gmail.com within 7 calendar days of your first payment with the subject line "Refund Request" and your account email address. Refunds will be processed within 5–10 business days back to your original payment method.
You may cancel your LeadPulse (owned and operated by Adxcel) subscription at any time by:
— Logging into your dashboard and navigating to Settings → Account → Delete Account
— Emailing supportadxcel@gmail.com with your account email and cancellation request
Upon cancellation, your account remains active until the end of the current billing period. You will not be charged again after cancellation. No partial refunds are issued for the unused portion of a billing period after the 7-day guarantee window has passed.
The following are not eligible for refunds:
— Subscriptions cancelled after the 7-day guarantee window
— Accounts suspended due to violation of our Terms of Service
— SMS costs incurred through Twilio (these are third-party costs)
— Partial months or unused lead credits within a billing period
If you are dissatisfied with the Service and wish to raise a dispute:
Step 1 — Contact Support
Email supportadxcel@gmail.com with full details of your complaint. We will acknowledge your dispute within 1 business day and aim to resolve it within 5 business days.
Step 2 — Escalation
If your dispute is not resolved to your satisfaction within 5 business days, you may escalate to our management team at supportadxcel@gmail.com. Management will review and respond within 3 business days.
Step 3 — Chargeback
If we are unable to resolve your dispute, you may contact our payment processor or your bank to initiate a chargeback. We will cooperate fully with any investigation. We encourage direct resolution before initiating chargebacks as they can be resolved faster through our support team.
LeadPulse (owned and operated by Adxcel) does not retaliate against clients who raise disputes in good faith.
In cases where LeadPulse (operated by Adxcel) experiences downtime exceeding 24 consecutive hours in a billing period, affected clients may be eligible for a pro-rated service credit applied to their next billing cycle. Credits are issued at our discretion and are not redeemable for cash.
You may upgrade or downgrade your subscription tier at any time. Upgrades take effect immediately and you will be charged the difference for the remaining billing period. Downgrades take effect at the start of the next billing period. No refunds are issued for downgrades mid-cycle.
For all refund and cancellation requests:
Email: supportadxcel@gmail.com
Support: supportadxcel@gmail.com
Phone: +27 67 402 0480
Response time: Within 1 business day
Business hours: Monday – Friday, 08:00 – 18:00 SAST